Xfinity sound cuts out reddit. And it's not really a dropout, it's more like a stutter.

Xfinity sound cuts out reddit. This isn't a new issue for Xfinity.

Xfinity sound cuts out reddit I've deleted and re-downloaded the drivers like 3 times too still didn't help. Title kinda explains it all. Please call or text 1-888-936-4968 and one of our dedicated Xfinity Mobile specialists are there for assistance 24/7. Refresh doesn't correct it. The picture still cut out but it does not appear to be as frequent. We find that the audio cuts out are being recorded on the DVR as we can rewind a show and experience the same cutouts at the same times. I had to unplug it for it to cool down until I plugged it back in. It works if you use an Xbox, playstation, Xfinity box or any external streaming/viewing device. The only way to "fix" this issue is to back out of the channel I am watching and then come back in. It is usually down for about a half hour. When it goes out it seems to come back on after 1 - 2 minutes. Now have it running nicely at 4k 120hz. A tech came out and indicated that the tech box on the pole looked like the issue and put in a maintenance ticket. I want to make sure we are respecting your time and not repeat the steps you have taken previously. Forgive me for this feedback, also…Spectrum’s app is much, much better. 1 the sound cuts out intermittently. Very odd! I wanted to update this in case this happens to anyone else in the future. See more posts like this in r/Comcast_Xfinity. Jan 15, 2022 · I have to agree 100%. Just recently, for some strange reason, I can't see a bunch of channels. XfinityTony +19 more. Xfinity upgraded our area to 10g yesterday and the internet was out during the upgrade. You can also visit our Xfinity Mobile assistant page, where we have support available thorough chat as well: https://comca. I know how frustrating having the audio of of sync can be, and having the recording cut off before the end can also be super annoying. I might have finally found a solution. Sep 29, 2023 · From here we begin to have even more connection issues cutting in and out multiple times a day. Movie sounds great though and no annoying distractions. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” sectio Dec 30, 2021 · My XG1v4 4K box started experiencing drop outs, pixelation, freezing with both audio and video on 1/5/22. No other channel. Feb 24, 2022 · What I REALLY don't understand is with all of the posts from people having the same issue (sound cuts out during live and DVR), not to mention anyone who DOESN'T post, why isn't Comcast doing somet Due to account security with Xfinity Mobile, our options are limited over social media. High-split will do ~1Gbps upload. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. I have 4-1/2 hours of Travelers golf tourney recorded and the audio cuts out every several seconds. It's so strange. Restarted the box but no change. Dec 8, 2023 · My Audio is cutting out on all channels. For example my local news channel (804) isn't in the guide when I turn on the HD channels filter. Jul 13, 2022 · The sound for the Golf Channel continues to cut out. An official employee, such as myself or whoever is first available, will Posted by u/apetty963 - 1 vote and 1 comment Jan 19, 2022 · The Xfinity troubleshooting tools say my internet is as strong as can be, and when I call the support hotline they sound just as confused as I am as they walk me through resetting my router. Hello. Fixed it by removing audio driver and letting Windows reinstall: go to Device Manager open Sound, video and game controllers ight click your device, select Update driver select Browse my computer for drivers Welcome to the Xfinity community! Our community is your official source on Reddit for help with Xfinity services. Jun 24, 2022 · Same here. I like the xi6 xfinity box besides the YouTube app. Dec 8, 2023 · In addition, the issue still has not been addressed as to why the sound cuts out? It’s not cables, or the non-Xfinity hardware. ATV4 plus airplay2 homepods for sound here. I decided to return the devices in an Xfinity store before canceling because I calculated I would pay $30 more to Comcast while waiting that week for my equipment to be accepted and if for some reason the black hole method didn't work, I'd essentially be giving $110 to Comcast to leave instead of $80. It was hooked up to the same exact coaxial cable coming from the street, and it always worked perfectly. I wish our damned antenna worked. When watching shows I’ve DVR’d using the Xfinity Stream app on my FireTV, I will get some recordings that are totally out of sync with audio/video. Press Enter to send it. Type your message in the text area near the bottom of the window. Couple of support inquiries indicate this is a know. I've called Xfinity multiple times and all they've done is send out refresh signals and I even got a replacement box. Most of the time the sound goes out completely or fades out, and the screen gets scrambled for a second. Apr 24, 2024 · CNN audio drops everyday and sometimes twice a day. The sound also drops out occasionally after I have "paused" live TV and resumed. Roughly 30 mins to 2 hrs. Only with the Golf Channel. A drop-down list appears. I've tried using the optical cable, using the apps built into my tv, changing the sound settings but can't seem to fix the problem. The audio works fine for live tv and the same recorded program plays with audio on the mobile app version. The speakers play music via bluetooth and the spotify app on my chromecast just fine without any cutting out. 3 to 4 days a week my internet cuts out between 1:30am and 2:30am est. At first, it only happened after the first 2 hours of watching, it would get a little stuttering (my fiancé didn’t notice) and then it would cut out. Normally, we've had very few issues with our subscription. Out of no where our Vizio soundbar cuts out when changing the volume on our PS5 and the only reliable way I’ve been able to get it back is by turning on our Nintendo Switch while it’s in its dock. Generally this comes right back, but occasionally it cuts out for longer. I thought it was the Roku but it started happening on the new Apple TV. You won't be charged if it turns out to be the ONT or STBs but it's unlikely to be the boxes and you said the ONT was recently replaced. 0. An automated system refresh was just completed and the broadcast has returned. Or the audio will get loud and distorted. st/3vkGv93. Rewinding and playing again doesn't help and the sound will drop out again in the exact same place. Use the right arrow button on the remote to navigate to the gear icon. Been having the same issue on an off for weeks. AppleTV 4K, tried restarting several times. Exact same thing happens on my wife's calls as well at the same time. Update 10/16/22: I figured it out. I've used xfinity stream on a Roku device for quite some time but have had audio problems for the past several months. Mid-split will be able to do a maximum of ~300Mbps upload. My TV and audio will cut out but the receiver still displays Dolby Atmos or whatever I’m watching. It’s intolerable. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. I am a bot, and this action was performed automatically. After putting up with almost an hour of the cable cutting in and out, within 10 minutes after I called Comcast the issue cleared up for both me and my neighbor. Edit: it’s gotten a bit better on our main tv minus the occasional skip or audio out issue here in SE VA. Restarting the router and modem occasionally fixes the problem but only for the moment. Oct 25, 2024 · 3. As members of the Digital Care Team here at Xfinity, we can help with a wide array of concerns including troubleshooting, billing, plan changes, and more. It seems fine on all the broadcast channels and most others that we w I only stream Peacock from my Xfinity Flex Box on my Samsung smart TV and this is the only streaming app with the audio out of sync problem. At first I thought it was just Bravo channel shows (which is the main reason I subscribed to Peacock) but then I watched an episode of Snapped from the Oxygen channel on Peacock and it has the same audio out of sync issue. Moved into a new home about two weeks ago and am a new Xfinity customer. You have to figure out what your own needs are, and what you can cut, and what kind of deal you can get, and so forth. It happens when sharing screens as well but the display doesn't ever cut out or anything. No problems for a good 10 minutes or so, then boom, the sound cuts out the game freezes up for half a second then slowly the frames start to drop. And apple tv is way faster across the board. I thought the audio was dropping due to audio signal changes with commercials but that is no longer the case. Having the exact same problem with the sound randomly cutting out/off over and over. 25 votes, 31 comments. subscribers . Learn how to troubleshoot audio issues with Xfinity TV. I work nights and usually get home around 2am so it’s very inconvenient. Comcast has said high-split will be limited to business class customers, mid-split will be for residential. very annoying…we have Comcast/Xfinity…sound only cuts out on live feeds , not on commercials! Only on NBC, of course they are owned by COMCAST! So my internet (Xfinity from Comcast) for the last week or so will randomly go out throughout the day. I've reset my router dozens of times, usually to no effect. I am fully bundled - so it’s not any other service. I have contacted them multiple times because I am usually awake at those hours either working or streaming. It happened during Ghosts! If this does not resolve the issue I would use the Xfinity Assistant to troubleshoot the audio issue. Oct 16, 2023 · Same issue, happened yesterday during the UND vs. They're still there if I don't filter anything and all th Welcome to the Xfinity community! Our community is your official source on Reddit for help with Xfinity services. Speakers randomly cut in and out while playing music (Spotify, Youtube) for 1 - 3 sec and play back. If you have questions about your services, we're here to answer them. Customer service asks same questions of everyone on this forum but I don’t see a single example of resolving the problem for anyone. Happens with live and DVRd recordings. Thank you for joining us here on r/Comcast_Xfinity, your official source on Reddit for help with Xfinity services. They keep telling me nothing is wrong on their end but it is too consistent to just be a coincidence. May 25, 2024 · I have the same issue with TV sound cutting out from only the Xfinity app, all 3 TVs stream through Apple TVs. I have full strength internet with about 300 mbps. If you don't care about commercials, that is 100% free. Simply change the channel then back to fix. I ended up replacing it at the local store with a newer unit and I never had an issue again. If I… Sometimes the audio will cut out completely or cut out and come back with the audio out of sync with the video. Still having the Okay so for some reason league audio and ONLY league audio, no other game, is cutting out periodically. So you can route the audio straight to your sound bar/ external audio device while still having video go to your tv. 5m during shows? I've seen it now twice on CBS shows, but haven't yet noticed the problem with shows recorded on other networks. It doesn't happen at all on Zoom. Oct 12, 2023 · It has to be related to your cloud DVR service. The 2nd tv is def worse. Nov 17, 2023 · @user_ub44up Welcome to our community forum! Thank you for narrowing down the issue to one specific channel. Is there a way to get the audio/video back in sync when using the app? It really makes using the app useless on my FireTV. But that didn't resolve the issue either. It just drops out when it feels like it. This tool can help run diagnostic on an X1 Audio issue 👍 The only X1 box I have in the house (wireless) is dropping sound for 10-20 seconds, usually 3 or 4 times an hour. The cable has not cut out for over 30 minutes so the issue appears resolved. Ever since I purchased my VIZIO soundbar, I've noticed that the sound cuts out randomly (especially on On-Demand commercials for whatever reason). Anyone else seeing sound cut out for 30s-1. Doesn’t do it on any other app. Posted by u/MinecrafNinja - 1 vote and 11 comments Sucks. I too have checked everything on my end and restarted/refreshed my equipment; it’s clearly a Comcast issue. Watching the temperature of my rig, everything is fine sometimes the frames don't drop and I can continue playing with no sound. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. In the 'To' line, type "Xfinity Support" there. ETA: other channels are fine, even other MLB EI When I play movie or TV show with 5. I’ve reached out to comcast on multiple occasions, they claim I’m not having any outages. May 2, 2020 · Anyhow, for the last five days, my sound has been cutting out on my new box that I received and it finally drove me insane 🤪 I’ve tried to reset the box via the app as well as unplugging the power source from the box and tv & a factory reset. Just sign in, and type Troubleshoot TV. Sometimes the audio will cut out completely or cut out and come back with the audio out of sync with the video. I've tried resetting my modem through xfinity's website and from my own device and the issue persists. Let's check to see if there's possibly an update available for your DVR: Press the xfinity button on the remote. Oct 21, 2023 · Thank you for reaching out @user_629ddb I am sorry to hear the sound is cutting out. Dec 2, 2024 · Watching St Dennis on xfinity ch 13 wrex. This sound drop out happens several times per recording and causes us to miss critical dialog at times. I had to click the "no audio" symbol in the upper right on the browser bar in order to stop Chrome from blocking the audio. Worked perfectly fine with Spectrum app before we moved and switched to Xfinity. 5. The only way to restore is to reset the box and wait the 7 to 8 minute reboot!!!!! I will not have a tech come out because your company charged me $100 for a service call of which your daily update seemed to cause. Apr 26, 2024 · The sound does occasionally cut out at other times, but it is mostly when the screen shot switches to a video display of text. Now I have audio/video dropouts, but not on every channel. I use fiber optic audio output from the TV to my Denon home theater system, and an HDMI cable from X1 to the TV. Jun 30, 2022 · We are also having the same problem.  I have tried to reset the box and no luck. One possible reason is a loose or damaged cable connection. When the internet came back on we had two issues: The internet cuts out intermittently Xfinity's app and website think our modem is offline even when it is working fine. A tech can come fix it, usually a chargeable "inside wiring" issue with the coax or splitter(s). Ensure that all cables are securely connected and not damaged. I was chatting with a VIZIO rep and he had me change a few settings on my TV as well as with the Xfinity cable box. 7) It really seems as though this problem is coming from MSNBC and not Xfinity because there are many non-Xfinity technical support websites that have posts from customers using non-Xfinity cable services, all Welcome to the Xfinity community! Our community is your official source on Reddit for help with Xfinity services. Audio cuts out on Xfinity TV. Location: Northern California May 25, 2024 · I have the same issue with TV sound cutting out from only the Xfinity app, all 3 TVs stream through Apple TVs. Audio cuts out for like 10 seconds when you start or resume a video, and rewinding takes forever. And it's not really a dropout, it's more like a stutter. Sound will also cut out adjusting the volume while playing the Nintendo Switch. Had same issue as of last update, one sec of normal sound followed by a 95% loss of volume. 1. Mar 27, 2021 · For several days, we have had choppy audio on several channels, including ESPN, The Weather Channel, and other sports channels. My laptop only seems to have sound issues with netflix, video from other sites don't have any sound issues. Posted by u/gbrushthreepwood - 3 votes and 1 comment I’m currently using the Xfinity stream app on my Apple TV 4K and have 300 mbps internet with the Apple TV hardwired. Top Posts Reddit . Or the audio will get really loud and distorted. This occurs maybe once or twice every few hours and is extremely frustrating. We focus on education, discussion, and sharing of entry and mid level separate & multi component audio systems. This issue didn't happen to me until yesterday. This isn't a new issue for Xfinity. As mentioned above, after my in-laws upgraded, they now have the same issue. Normally we could have 3 tvs and an iPad w the same football game running w no issue. The picture is unaffected so I’m not sure how to address this. They finally sent techs out multiple times and all tried different things. USC Football game 10/14 now tonight during the NYG vs. I have now gone through 3 new X1 boxes in the last 6 months when I set 2160p the audio drops out as described, when I set 1080p the audio is stable. I did NOT upgrade to 4k bc I didn’t want to chance streaming issues. For immediate assistance, check out the Xfinity Assistant. Dec 30, 2021 · Just a comment on the sound cutting out for 2-3 seconds on certain channels on all three of my TVs for the past seven months. Xfinity app sucks. We have made changes to keep employees safe so response and call times may be longer than usual. All connected to different tv's Xbox and blu ray have newish hdmi cables, I have even tried using the component cables for the xbox and netflix still has sound cut out.  This happens on at least 2 of my TV's. It has to be a Xfintiy issue. A significant reduction nonetheless. Basically, I just set all the audio output options to PCM. It would work for 2 days and then cut out again. It does seem to work when I'm on call with support, but only for a few hours after I hang up. It allows you you split the audio from the video in an HDMI cable. Incoming audio is fine but my mic becomes garbled or cuts out entirely. My hypothesis is that since the cable box is connected to… I had a unit that the fan was constantly one and it would eventually overheat and cut out. The navigation bar appears. Welcome to the Xfinity community! Our community is your official source on Reddit for help with Xfinity services. You can use the chat icon in the Xfinity app or the following link to troubleshoot. sound keeps cutting out but not during commercials. Equipment replaced, multiple technician visits, and no improvement. Have had atttv since month one, never have audio syncing issues, but sometimes msnbc freezes or the commercials cut out. Every single night, sometime between 3am and 5am, my internet cuts out entirely.  I have tried setting the HDMI cable to auto setting and Whats problem with my G560 that i bought yesterday. I've tried resetting the box, new cables, added a sound bar to ensure it wasn't the TV speakersany other suggestions? I’ve had this problem for the past week where I’ll be watching a certain channel (CNBC to be exact) and as soon as a commercial will be ending for a show to come on it’ll cut out/pause the video screen for a second and sound will completely cut off, video display will return to normal with no sound. I went into the cable box set-up and went to the HDMI settings. Aug 15, 2023 · The sound cutting out on Xfinity can be caused by a variety of reasons. Reddit . Sound will then resume on the PS5. Currently my AVR is displaying the audio mode as " Dolby Surround" so I'm not sure if I'm missing out on anything by deactivating Dolby digital plus. What is the solution - I pay a lot of money per month. There are of course some ways to cut out commercials for free if you don't want to pay the $12. Sep 9, 2022 · +1 to the above. For the past few weeks anytime I try to play a recorded program on the web version of Xfinity Stream the audio drops after a few seconds and the rest of the program plays with no audio. It is extremely annoying during shows and they dialog cuts out right in the middle of an important scene! If you have any ideas please let me know. We scheduled a service appointment over text and have the receipt to prove it. As the above user stated, I unchecked " Dolby digital plus" as well, no cut outs for the rest of the movie. We may need to make ABC aware that their feed is losing audio. Before that, I had the old classic Comcast/Xfinity cable box with the basic blue menu and silver remote. My system was working just fine until there was a complete outage of all Xfinity services a on 6/24/22 for about 4 hours or so in my area. This problem has persisted for several months. You also need a sound bar or speakers that aren't the tv speakers. If I watch that same DVR’d show using my cable box, it’s fine. Since then my internet drops out randomly over and over again making working from home miserable. Hard to really pin down an exact pattern. The issue I'm having currently is the sound cuts out completely at seemingly random times. Chrome was blocking audio from the Telus extension. It's already starting to roll out. Update: Our electrician came out and checked our outlets and the grounding isn't the issue. Nov 4, 2024 · On ONLY one channel (local Channel 12 NBC)  sound cuts out after the channel is selected. This subreddit is for the budget minded audiophile that wants to grow out of soundbars, boomboxes, mini systems, portable bluetooth, lifestyle speakers, and PC peripheral branded audio solutions. I have two roku devices on two different TVs and both have the same issue. I updated the audio driver and still seem to be having issues. If I happen to be at my PC (windows 10) I'll "Troubleshoot problems" using the network icon and usually it resets the ethernet adaptor and it works again. Buffalo NFL Sunday Night Football 10/15…. It is the only servicer in my new area. Sometimes it’s out for a few minutes and sometimes it’s out for as much as a half hour. Sound cuts out all the time, doesn’t matter what channel. The PC is still outputting sound and switching to headphones shows sound is still working. The sound works perfect, game has decent 100+ frames. I cut the cord for TV service 12+ years ago as it was getting too costly The Xfinity Stream app on my Roku stick (and 2 other Roku TV's) is suddenly missing a bunch of channels. And just to be clear, we lose picture and sound. While watching any program and any channel, the audio cuts out up to 30 seconds at a time multiple times. It is literally ruining my gameplay because I listen to audio queues for so many things in the game and it is insanely annoying for it to cut in and out every half second for a chunk of time. This happened to me previously due to a buggy firmware update that tooks months and several further updates to eventually resolve. Feb 24, 2021 · Sometimes it will cut out 7 or 8 time during an hour show and other times it can happen 20-30 times. Laptop is running by itself not pluged into anything. For the past week or so, our internet has been cutting out for 30seconds -1 minute at random times of the day. Randomly cuts out multiple times during video calls. A few hundred customers in Florida already are getting 240Mbps upload on the gigabit tier. Are you using your TV speakers for audio or do you have a third party audio device? If you're using an HDMI cable, have you tried unplugging both ends and plugging back in? Have you tried replacing the HDMI cable? You can grab a new one free of charge at your local Xfinity service center. reReddit: Top posts of November 6, 2022. I’m currently watching the Golden Knights game on ESPN and every few minutes the sound will cut out for a few seconds. Update: From your various comments and replies, this is happening in many different markets and on various streaming platforms (not just YT TV). WiFi and Ethernet both offline.   Switch off that channel and then switching back does return the sound briefly and then it cuts o Getting it setup was a bit tricky out of the box until I found VRR mode. We have tried to reset the box a few times over the past weeks and that has not helped. rqyyip iubohhjj lyqwfmm lhngf vnxcz mooyem rmhavh wuhiv qbjo lebz