Telus set top box manufacturer Frustration solved. The Zyxel one I got a long time ago and don't know if it's even still available. If you are getting a message that your box is not compatible, then you have one of the older Optik TV set top boxes. 3 TV-217 replacement boxes, identical result. Created booting cycle with no completion. Apr 8, 2021 · Reset the Optik remote and ensure the box's volume is set to max. Time saved: Not communic Oct 6, 2023 · That’s exactly what happens. Dec 6, 2024 · Hey we'll send you a private message to help Nov 29, 2024 · The original PikTV boxes were discontinued some time ago as the manufacturer wasn't providing software updates any longer. Please let us know if that helps I received the newly installed fibre and router which are working great including all my streaming services including Telus tv+… the new set box boots and goes straight to the “android tv” where it sits…the reset button does not do anything and power off power on just repeats this cycle…I’ve tried an Ethernet connection right off the router and it never stops to allow for a Telus Apr 9, 2021 · Try setting the box audio output to stereo. On the top of your remote control, press and hold the TV button down. A lot of the universal remotes are also older and may only have codes for the older boxes. No. It also has a few extra live channels than before; is it what Telus TV+ is about? And how about "Telus Films & Series Jan 3, 2025 · The original PikTV boxes were discontinued some time ago as the manufacturer wasn't providing software updates any longer. What IR can I install that works with a Telus 4k box, model # UIW4001 ? Thank you for your help. 0A) with Power Supply output. If that button is obstructed before pairing the IR/Bluetooth remote that come swith the set top box, the box doesn't respond to IR signals from the remote. You'll need to unpair the remote from the TV (so that the remote is controlling ONLY the box volume and NOT the TV volume), increase it to max, and then re-pair the remote to the TV. I am trying to set up a wireless TV box and I am not able to pair it with my T3200M modem/router due to a weak WiFi signal. I followed all instructions. Unplugging the set top box is merely a reboot. Works fine for my PVR and other devices. SOLVED 1. The original PikTV boxes were discontinued some time ago as the manufacturer wasn't providing software updates any longer. Aug 20, 2020 · Hi there. 18 months of working OK, wireless from Boost, suddenly black screen, solid white light, no remote pairing. I can’t even watch TV or anything. Nov 5, 2024 · Telus only has a single model of TelusTV-21T that I'm aware of. However, you CAN set up to 6 unique user profiles (click on the avatar in the top right on your set-top box user interface). 1 sound in TV Sunday; Optik tv box worked perfect for the last 6 months. 2. See 1 for how to watch or record. Nov 4, 2024 · Telus only has a single model of TelusTV-21T that I'm aware of. Depending on the person, some prefer the old boxes and some prefer the new ones. I can only imagine how many existing Optik set top boxes there are and how long it will take to get replacements out and set up. Jan 21, 2024 · Do you have the new TELUS TV Digital Box, or the technicolor or arris box? If you have the new digital box you can as the remote is bluetooth. Oct 20, 2023 · I have Google TV and I am currently running the Telus + Android app via the Google device. Sent from TJ’s Feb 22, 2021 · Do not upgrade, new boxes are such a downgrade, shouldn't be for sale. I noticed there was a "Telus TV+" in the top left corner of the home screen but not clickable; not sure if it was there before my subscription. 5A Power Supply. TELUS Model # is TELUSTV-21T. I received the newly installed fibre and router which are working great including all my streaming services including Telus tv+… the new set box boots and goes straight to the “android tv” where it sits…the reset button does not do anything and power off power on just repeats this cycle…I’ve tried a Jan 3, 2025 · The original PikTV boxes were discontinued some time ago as the manufacturer wasn't providing software updates any longer. Finally technician visit confirms result, notes HDMI Apr 8, 2021 · Optik TV box shows no signal on samsung tv in TV a month ago; TV+ box won't start up in TV December; 4k PVR and Activation Code Problem in TV December; Set Top Box Not Working in TV November; Partial control with Telus remote on LG TV in TV November May 14, 2021 · Tried a bunch of restarting of STBs and extenders, a full system resync, and finally after spending 2hrs on the phone with TELUS troubleshooting - they finally got the 2 wireless boxes to show a green link lights (supposively they increased BandWidth on extenders) - TELUS ran monitoring for a few minutes and said it was all looking good, so we Apr 8, 2021 · Reset the Optik remote and ensure the box's volume is set to max. Then the ARRIS BOX started rebooting. It comes down to the manufacturer of the remote also. Sometimes the Samsung apps and movies pop up. Just depends on the features they need. View and Download TELUS Optik TV self-install manual online. May 13, 2021 · It often comes up if the box has been rebooted too many times when it doesn't have an internet connection. Feb 10, 2023 · I imagine the new box will eventually be coming to existing customers as well. 3. Its maximum (0. Solved: Why do I get more channels on the Telus TV app on my iPhone than I get on my set top box?…ie: The Threes Company channel is available on my Dec 1, 2024 · The original PikTV boxes were discontinued some time ago as the manufacturer wasn't providing software updates any longer. Can someone provide me the new model number? TIA. Find many great new & used options and get the best deals for Telus IPV5050 HD Optik TV Set Top Box Cisco Technicolor NEW Sealed Canadian Ship at the best online prices at eBay! Free shipping for many products! Sep 14, 2023 · The router should have nothing to do with the issue you describe if you're having issues with the PVR itself. Apr 8, 2021 · How do I go about restoring the box to the initial setup screen where I pair it with the modem? I’ve held down the top button for 10 seconds, does nothing. It looks like: Pushing the button on the front turns my box on and off. Nov 29, 2024 · Hi it's the current model TELUSTV-21T. Apr 14, 2019 · So I recently moved my Optik PVR box upstairs and when I set it up it kept getting stuck on "your telus optik tv box is initializing it'll only take a moment" I read somewhere on here then if you unplug it four times it does a soft reset. If the set top box is connected directly to your TV it should work. Jan 12, 2025 · Box refused to boot up. Oct 4, 2023 · This morning I tried to turn the TV on but when i powered up the set top box the TV would turn off, visa versa. Feb 7, 2025 · I asked for an email from Telus for clarity and received the following: Hi *****, Customers can watch 4K channels on the Apple TV box if they have the Apple TV 4K 32GB box, an active subscription to TELUS TV+, an internet connection, an iTunes account or Apple ID set to Canada, and a Gen 4 or higher Apple box. If you went with the base Core Channels plan for Optik/TelusTV+, it does not include recordings / cloud PVR. Do you have Feb 6, 2025 · Or are you using a TELUS provided set-top box. The input selected should match the input that you plugged your HDMI cable into for the previous step. Seems to me that the Telus Legacy set top box is now redundant -- except if I wanted to PVR record (think the recorder is in the Telus box), which I almost never do. Telus's new Android TV based Optik or TelusTV-21T set top boxes are different than the old ones. If you have an older remote, it may not be compatible at all with the new Telus hardware. What are you looking to do? I am on hold with Telus’s over sea support and the don’t know anything about the new box. Feb 7, 2025 · 4K channels are currently only available on TELUS set-top boxes or on the TELUS TV+ app for Android TV/Google TV. What is this device called, brand, and where can they be purchased? Sep 25, 2023 · The 'legacy' 4K PVRs and Wireless Digital Boxes are based on the legacy platform and the TELUS TV-21T (next generation digital box built on the Android TV platform with a built-in TELUS TV+ app) is based on the new platform. A reset is something different and should only be done after talking with tech support. Telus only has a single model of TelusTV-21T that I'm aware of. Anyone else have this problem? Jan 16, 2015 · Driver for all types of Telus Optik Set-top boxes (PVR or non PVR, HD/Non-HD). After 3 seconds, release both buttons and your top four (mode) buttons should flash red twice. Oct 15, 2019 · Just now, I was watching You Tube on the channel that advertises watching 4K videos on You Tube and my first two selections stopped playing for only a few minutes (for 40+ minutes material). Do you have anything connected between the TV and set top box like a receiver? What type of cable? HDMI? If the box is set to Lower Mainland, you'll need to call or possibly chat with Telus to have that corrected. Feb 7, 2025 · Or are you using a TELUS provided set-top box. This morning I tried to turn the TV on but when i powered up the set top box the TV would turn off, visa versa. Haven't had any issues with the set top box I have connected to the GS308 either. The green power light will appear on the front. Many hours spent with 3 successive, polite, methodical CSRs repeating same routine, no result. Mar 30, 2021 · The GS308 has bright green LEDs on the ethernet ports so just FYI. It would be more likely that the device manufacturer is the one controlling hardware related features. So, can I ditch the Telus box and get ri Oct 6, 2023 · This morning I tried to turn the TV on but when i powered up the set top box the TV would turn off, visa versa. Optik TV set-top boxes pdf manual download. Compared Box required amperage (1. Telus tech helped me and it all went well until about an hour later. 36A). I received the newly installed fibre and router which are working great including all my streaming services including Telus tv+… the new set box boots and goes straight to the “android tv” where it sits…the reset button does not do anything and power off power on just repeats this cycle…I’ve tried an Ethernet connection right off the router and it never stops to allow for a Telus The favourite channels (and similarly favourite movies and series) are across profiles. I have reset all TV s Mar 28, 2021 · TV-21T Box Won't Wake, Have To Reboot Every Day in TV yesterday Sonos Arc soundbar and new android/evolution box in TV 2 weeks ago Sound Bar Issues have Started in TV 3 weeks ago Apr 8, 2021 · Reset the Optik remote and ensure the box's volume is set to max. Telus has programmers for their TelusTV+ app on the set top box but that's separate from the hardware. Feb 22, 2025 · Or are you using a TELUS provided set-top box. I think I need a new set top I would be quite surprised if Telus actually has any in house custom programming for the remotes on the set top boxes. I’ve never experienced anything like this. Hi there - Can you please turn the box around and with a paper clip or something small, please press and hold the factory reset button that is labeled for about 30 seconds - all while the box is plugged in to power and everything. Box refused to boot up. If the wireless set top box does not have a connection, I'd recommend calling Telus before rebooting it any further. The new Telus boxes are from Technicolor and have a model of UIW4 Feb 18, 2025 · Or are you using a TELUS provided set-top box. With that button held down, press the OK button for about 3 seconds. I am all ready for the failure of my other Optik TelusTV21-T. My picture ratio I cannot change also. So I proceeded to do that and a single gear came up on the sc Turn on your TELUS TV set-top box as well as your TV set and point the remote control at your TV set. Found appropriate 12VDC 1. With the all-new TELUS TV Digital Box, a completely redesigned TV interface and a Bluetooth remote powered by Google Assistant 1, Optik TV delivers more than ever before. I would be quite surprised if Telus actually has any in house custom programming for the remotes on the set top boxes. If it's the Android TV-based TELUS set-top box, your default volume on the box may be set artificially low. TELUS Set-top Box ENERGY INFORMATION This site provides information about the energy efficiency of set-top box (STB) models that have been purchased by TELUS since January 1, 2024, for use with its residential video service. Flashed Telus logo then went blank screen so released reboot button and it brought up the internal Android TV screen 4. As it's only IR and will not work hidden,. in TV Sunday; Telus box Netflix, Amazon Prime 5. We are looking at expanding availability to other devices/platforms but no time estimate at this point. Jul 8, 2021 · We recently bought a 75" TV, and the cable box can be mounted behind it but the cable remote won't work, as the signal won't bounce off the wall or ceilings as the tv is so big. Step-by-step instructions on how to install your 4K TELUS wired or wireless digital set-top box (STB) or personal video recorder (PVR). They would have been provided to all PikTV box holders as a replacement. I tried a different HDMI cable, no luck. Listed manufacturer is Telus, driver type is Cable Oct 4, 2023 · Yes I am. I have reset all TV settings through device management but yet they just come back screwed up as they were before after time. Edit: Technicolor also renamed themselves to Vantiva so that's another name to look for. Dec 13, 2023 · The older PVRs and set top boxes are being retired soon so the default for new installs was the new Android TV based set top box with the option of a cloud based PVR. Page 3 Step 1: Setting up your 4K wireless digital box Connect the power supply for the wireless digital box to an outlet. Plugged the box into the TV via HDMI, plugged the box into the wall. in TV Friday; Optik TV Android Box setting up profiles in TV Thursday; Digital Box request in TV a week ago Jan 13, 2024 · I received my Telus Digital Box yesterday in the mail. Jan 3, 2025 · The original PikTV boxes were discontinued some time ago as the manufacturer wasn't providing software updates any longer. Try power-cycling both your set-top box and router to see if that helps: - unplug power to your set-top box - unplug power to your router - wait 10 seconds - plug power back to your router - wait for the router to boot up - plug power to your set-top box Oct 4, 2023 · Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The new Telus boxes are from Technicolor and have a model of UIW4054. So, can I ditch the Telus box and get ri Oct 4, 2023 · I am having a heck of a time trying to keep the TV settings. So if you move from TV box to phone to web browser and back again, the list is consistent. There are more, such as captioning coming on and off by itself randomly. Two gears usually means it is installing the software. Nov 14, 2024 · I would be quite surprised if Telus actually has any in house custom programming for the remotes on the set top boxes. Feb 6, 2025 · Or are you using a TELUS provided set-top box. Recordings are in the cloud. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The box has a light on, but is not connecting to the tv or pairing with the remote it was sent with. 1. Nov 29, 2024 · The original PikTV boxes were discontinued some time ago as the manufacturer wasn't providing software updates any longer. This site will be updated as TELUS makes new devices available to its customers. It’s just a list of items. Have your flat out replaced the batteries in the remote? Or are you using a TELUS provided set-top box. TV tends to turn off by itself at inconsisten intervals; closed caption comes on and goes off frequently. I tried to enable WPS on the WiFi booster but the tv box still fails to pair . HDMI to smart tv that was wirelessly connected to the Telus router 2. Apr 24, 2018 · Typically occurs when the set top box doesn't have an internet connection. Jasco has a very short lists of supported HDTV Set top boxes on their website and none of them that I can see include the manufacturer of the current Telus box. The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. When the Telus technician was installing my Optik TV Service he mentioned you can buy a small round device that could sit on top of the TV to replace the UIW4001 wireless set top box. The current TELUS TV-21T set top boxes would have come with Telus TV+ already installed. You can watch and schedule recordings through the phone app, the web or a set top box that supports the Optik TV app. If you have the Arris or Technicolor box, the remote requires line of sight. Scrolled down to factory Feb 2, 2025 · Or are you using a TELUS provided set-top box. Manufacturer Model # is UIW4054TLU. Recommended troubleshooting: Page 1 TELUS Optik TV ® Self-Install Guide; Page 2 1x Power supply 1x Wireless digital box 1x Optik TV remote 2x AAA batteries 1x HDMI cable Additional support: If you need help during installation, TELUS technical support representatives are available 24/7. Using your TV manufacturer's remote, turn on your TV and select the appropriate input using the input or source button on your remote. I grabbed it from the mailbox. Dec 6, 2024 · The original PikTV boxes were discontinued some time ago as the manufacturer wasn't providing software updates any longer. That's assuming no additional international shipping delays from the manufacturer of new box. Plugged in power and immediately held in the reboot button at the back 3. POWER NETWORK OPTICAL HDMI OUT HDMI IN Using the HDMI cable included in your kit, connect the wireless digital box to any available HDMI input on your TV. However that’s not the only issue. It really sounds like a remote issue. That's the new Android TV based set top box. Nov 20, 2023 · Regardless of the route you go you will get a Telus set top box when you sign up for Optik TV. Depends on your TV's. I was wondering if it's possible to pair a wireless TV box with a Telus WiFi booster that is a few feet away from the TV wireless box. Oct 4, 2023 · Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. oauxhl keanyv mjtopq trrs ebdf brqwaku rbi zby yxns jwfybz bgxbj mmx cfvcgx etepx ubtmr