Furniture village delivery problems. Jun 4, 2021 · By Wednesday, Furniture Village revealed it was “still experiencing technical issues with [its] internal systems” and that the team was working to resolve them as quickly as possible. I visited this store on Friday 3rd of May 2024. Clearabee. Date of experience: May 08, 2024 2-days prior to your scheduled delivery date, our service store will contact you via your preference (text, email or call) to confirm an estimated 3-hour time window for your delivery. We are very happy to recommend them for a job well done. Their last mile delivery software offers furniture Home Delivery and Returns Information. Award-winning family-owned furniture retailer. Furniture village (Northampton) came to… Furniture village (Northampton) came to my rescue. If only the world had more Eric’s it would be a happier place. I even had the customer service team leave two emails for the manager to ring me back and still nothing. 64. Specialties: We specialize in saving our customers money on home furnishings, and mattresses. £25. I had been to other furniture stores that day and was hounded by salespeople the minute I walked in, bombarding me with too much information. Live Chat. on orders over £500*. Track your order. The Incident Report form will then be returned to the delivering store. At Furniture Village we’re pleased to offer a wide selection of quick delivery sofas, beds and more. Actual delivery was professional and friendly, but we had problems in the process. co. We tried the 4 types of bar stool and decided which to have. After going to another company 1st within the area, I received bad customer service. We had quite a large order so had 4 delivery dates. www. 30 Jun. from £76. Payment Method. Effortlessly monitor the status and delivery progress of your Furniture Village order with our convenient tracking tool. We did have a little problem which was sorted out very quickly. We bought 2 sofas recently from Furniture Village in York. “ The store in Ruislip has a good selection of furniture and we purchased some dining room items but delivery cost is pretty steep so keep that in mind, otherwise, good choice of furniture in general. Great quality and workmanship. Date of experience: 27 March 2024. Furniture Village is the UK's largest independent furniture retailer, offering great value and service since 1989. Date of experience: May 11, 2024. 39 to say they were 10 mins away. uk, such as a preview and commentary on photos of new products, or the Order Details. Date of experience: May 24, 2024 Top Furniture Village Discount Codes for May 2024. 11:00am - 5:00pm. Learn more about the conditions. I had an issue with leather and I have contacted them within 11 months and they said its a property of leather and no proper response. The Furniture Village home delivery team will complete an incident report form (if appropriate) to record the problem. Location: 258 Bath RoadSlough. Unless you have a particularly spacious hallway, you’ll probably need to turn the sofa at some point while moving it through the door. After 8 weeks we received email the order is delayed for further 3 weeks. Furniture Village has 5 stars! Check out what 94,212 people have written so far, and share your own experience. Whether you are looking for a cosy corner sofa, a luxurious leather sofa, or a stylish dining set, you can browse online or visit one of their stores across the UK. 3 Rating 979 Reviews. We had a Moreno corner sofa delivered by Furniture Village on 4th Aug '21. Excellent service yet again from Furniture Village. Excellent range of sofas on display. Dec 20, 2017 · Furniture Village has a rating of 1. He (Simon) extremely helpful and issue resolved very promptly. Value 62. We were not rushed into making a decision. Timescale for delivery was 11 weeks. The staff in the rugby store are so friendly and are genuinely interested in the people they are selling to. 2 weeks later I rang to complain that the leather had "puddled" marked, scuffed and the chaise part wasnt sitting straight. Eventually arrived on the following day. We carry the full spectrum! Contemporary, traditional, transitional, whatever it is you are looking for, we can most likely get it! We carry the full line of Ashley Furniture, Coaster furniture, Homelegance and Serta Icomfort mattresses and many many more! Established in 2006. 0345 646 1701. Drive to the store - Manager told us to go home and ‘go online’. Do you agree with Furniture Village's 4-star rating? Check out what 42,977 people have written so far, and share your own experience. For orders placed in-store, please contact your local store directly. Date of experience: April 26, 2024 The math. Mar 22, 2019 · In the Black Friday week sale November 2018 we ordered a dining table and chairs from Furniture Village. uk. “ We ordered a sofa and two chairs in May on line and were informed delivery would be around 14th of June. Items in your order are covered by our. Great work to Furniture Village Deva Retail Park Chester. Furniture Village Ltd (Company number 2307708, Slough SL1 4DX) are a credit broker, not a lender. Highly recommend checking out Furniture Village! Date of experience: 30 April 2024 Jan 22, 2017 · We bought a pale grey/white corner, chaise sofa and chair from Furniture Village and received delivery on 9th October. Please read all these 1 star reviews and do not give these sharks your hard earned money. Exclusive Online Reward. Alex Buckley, General Manager for EMEA & APAC at DispatchTrack, talks about how they help retailers keep their delivery promises while highlighting a key partner with Furniture Village. Order Number 09R1A0429, I have paid almost £4000, to be honest its not even a worth of £2000. As a result our delivery time was switched to a less suitable early time. Carbon-neutral and eco-friendly furniture collection. Company Reviews Questions. Choose from a wide range of beautiful styles and fabrics for our Aug 23, 2021 · It’s so nice not be met by pushy salespeople the minute you walk into a store. Sunday 10am - 6pm. Reviewers complaining about Furniture Village most frequently mention customer service, store manager, and delivery date problems. Nothing’s more important than the safety of our family and your family. Minimum 10 characters. We found exactly what we were looking for (and more!) thanks to the friendly and helpful Simon, the sales manager. Furniture Village has 5 stars! Check out what 96,747 people have written so far, and share your own experience. after 5 weeks the back upholstery has stated fail traumatically . Date of experience: May 22, 2024. My sofas and chairs were delivered and put together by two delightful delivery men, Lee and Mehta, who were very helpful, cheerful and efficient. Up to 70% Off in the Clearance Sale | Furniture Village Discount. Sadly when sofas were delivered, the drivers identified a fault on two of the three items, they were very helpful and arranged for technician to inspect very quickly. Dec 13, 2021 · We would like to show you a description here but the site won’t allow us. Date of experience: March 09, 2024. Friendly and very knowledgeable assistants in the store. Claim a Free £65 Gift Card with Orders Over £900 - Furniture Village Voucher. Eric was so helpful and so cheerful. Date of experience: May 26, 2024 Furniture Village Southampton . Interest free credit available. Berkshire. 1 stars from 150 reviews, indicating that most customers are generally dissatisfied with their purchases. so thank you all. Thank you to the showroom manager, his team and the lads who delivered and assembled the furniture. The price was the best we could find and we were delighted to be served by Victor who was very professional, helpful and friendly - no pressure at all to buy. Customer Service was very poor and I contacted Terry just to make sure l had got the right colour delivered & he kindly sent me a sample out to check & it's near enough the same shade so it put my mind at ease!! Everyone l spoke to at Furniture Village were most helpful & l have reviewed their great delivery too. VISA/MCARD. Doorstep Delivery Service. SL1 4DX. The quality is excellent, so were the gents the delivered the table and set it up, top class services. Whether you want to cancel your order pre-delivery, return an item after delivery, or experience any kind of problem, here’s how we can help. Accessories (lighting, cushions, mirrors, rugs, wall art, vases and other finishing touches) £49. Special Buy £229. | Read 101-120 Reviews out of 87,516. | Read 74,021-74,040 Reviews out of 86,159 Delivery & Product type Delivery charge; Premier delivery service Delivered safely to the room of your choice and assembled by us if appropriate*. Date of experience: May 04, 2024. Have you got a complaint about a company or service? Write to us and publicise your issues. Very friendly and welcoming shop. Mar 6, 2023 · Problem Solved. Trying to find a suitable mattress as I have back issues. Industry Average. Nigel 10/10. We have rigorous sanitising procedures and face visors as standard, but it’s with the same friendly service as always. Good selection of chairs and sofas, excellent friendly service. Read 1 more review about Furniture Village - Norwich. 20 monthly payments of £80. Friendly and excellent service. How long does Furniture Village take to deliver? Furniture Village normally delivers over a month. Poor after sales care let this company down. 788 reviews. While for our delivery however furniture village kept us updated , all the staff from the initial contact at the store , customer services re delivery and the two delivery guys Chris & Jordan , where amazing 5 star service , delivery guys really courtesy with good banter included , wouldnt the hesitate to recommend furniture village , our sofas and footstool are Furniture Village will solve the problem for you in the first time. | Read 44,961-44,980 Reviews out of 90,998 Jun 10, 2021 · The notice on the Furniture Village website reads: "Please note that our estimated delivery times are given in good faith, based on the best information we have. How we’re keeping everyone safe. Dining tables, sofas, bedframes, garden furniture and other large furniture: £99 We've partnered with Clearabee, the UK's largest clearance company and major furniture recycling service, to offer you a quick and easy way to remove and recycle your old furniture. Ali and Callum just delivered my 2 new sofas from Furniture Village. Lowest Price Promise on all brands. Within a couple of weeks of ownership, we noticed that things weren't right with it. There is a wide range of quality furniture, we purchased a corner sofa and dining room furniture for out new home and had a wide range if options for delivery days. You’ll find more about this in the seat and back cushions section of this guide. Fabulous service . Share. Ria in customer services was brilliant sorting out our queries and placing our order and keeping up to date with delivery times and dates. Date of experience: April 29, 2024. Discover a treasure trove of brand-new and as-new Clearance gems! Enjoy up to 70% off all Clearance styles with many on immediate delivery. Gisella Fabric 3 Seater Power Recliner Sofa with Power Headrests. Nigel went above and beyond when it came to me choosing my sofa. Savings. Furniture Village has 5 stars! Check out what 99,457 people have written so far, and share your own experience. Gundars was amazing with the delivery - very swift, professional, efficient and ensured that I was a content customer! Assembly of the items was so quick and the team were in and out in a matter of time. They communicated well re delivery time and dealt with a problem regarding the suite promptly. Saturday 9am - 6pm. 00. Jun 2, 2022 · Problems with sofa (Furniture Village) Afternoon guys, ill try to cut a very long short. Date of experience: May 16, 2024. The store was very pleasantly laid out and I was quickly greeted by a friendly sales rep and offered a hot drink. Highly disappointed with the service. Rated a 'World Class' employer by Best Companies in 2023. All in all, an enjoyable experience, and despite my wallet being somewhat lighter, I feel that I've bought furniture that best fits our needs. Worst Leather Quality. 2 reviews. Kept informed of progress and delivery date. Not sure what company the Leeds store uses but they are a must for your customer service. Estimated Delivery. Date of experience: 17 May 2024 2-days prior, we will contact you to confirm an estimated 3-hour time window for delivery; Day of delivery, you will receive a call at least 30 minutes prior to your delivery arrival. | Read 121-140 Reviews out of 40,464 Feb 13, 2014 · Furniture Village replied saying that "stuffing" issues are specifically NOT covered by their guarantee. Learn about Furniture Village culture, salaries, benefits, work-life balance, management, job security, and more. Product Aftercare Team: Monday to Friday 10am - 8pm. These included delivery systems, phone systems, and according to customers, payment mechanisms. Excellent service received from Jane at Telford along with advice from Tony. £2866. Competitive price - great service and delivery . Date of experience: May 09, 2024. We try to arrange the most convenient delivery time, Monday to Saturday (not including bank holidays). This means that, if like us, you buy an expensive leather sofa from them, and in 2 or 3 years your stuffing starts to flatten like a cheap pillow, then you're on your own. Javier Ottoman Bed Frame. Delivery drivers unable to help, just logged it. He made it a very painless experience helping us choose the perfect bed and keeping in touch to make us aware of discounted prices. The process for paying was a little long as WiFi was sketchy but no real problem Was disappointed the stools are on 9-10 week delivery but willing to wait also proposed delivery charge was a bit highxse. First Special Buy £799 Final Reduction £649. Tried out many and eventually found one which I hope is perfect. The value was of £3700 approx which was paid up front so I'm looking at interest for Furniture Village. Sunday. Furniture village first class choice and service… We were looked after by Neelam who was absolutely first class, an expert, a guide without pushy sales. Delivered in 28 days. Seams didn't line up, one of the seats were low in one corner and the back of one of the The only reason Furniture village didn’t get 5 stars is because of the delivery slot, 8am to 12, 4 hours is mad, luckily I tracked the delivery and saw I was no 4 so left work earlier, I got home just as they called me at 7. Unfortunately we had a few problems with the delivery of a table and chairs. “ Brought a 3 seated sofa and 1 chair we was told the waiting time for delivery would be around 3 months. 50. 2nd delivery took 2 months then told us "we had requested " mid April. Of course, it’s not quite that simple for most people. Deposit £400. Total payable £2000. 7 % of reviewers recommend Furniture Village. 9:30am - 8:00pm. 10 Sep 2023 - 17 Sep 2023. Highgrove Dice Strutted Headboard. Order Total. I would like to say she was very helpful, she actually listened to what we had been through over the last 6 months. Furniture Village is a 31 products in Last chance for Christmas delivery. 75 %. The sales consultant Gemma was very helpful, respectful of my time to just explore but present enough to answer my questions. Subject to status. The range and quality of furniture was great, and Sheikh, the sales assistant was very knowledgeable and put us at ease. All the delivery guys were fast, efficient and friendly. I was not convinced Furniture Village was for me, but the contemporary mix and huge selection was first class we bought the entire list of chairs tables we required from FV in the end. Reasons to shop at Furniture Village. Clearabee offers a convenient same-day service and there are special rates for Furniture Village customers. Paddy, your sales techniques are very unique, we laughed a lot 😀. Please take a look at the Fabric upholstery and Leather upholstery sections of this guide for detailed care and cleaning I have extremely good experiences service from Prasad Fernando. At the end of January, the due date for delivery, I had a call from the store to say that the item would be delayed and would be delivered closer to the end of February - 4 weeks after the expected delivery date. Simply punch the top two corners and pinch them outwards. Village Furniture. Special Buy £1999 Stock Clearance £1549. Great experience with Furniture Village from start to finish especially our delivery guys Mike and Danny. posted 2 months ago - Nikos Papageorgiou. Garden furniture with assembly: £89 Apr 10, 2024 · Reviews from Furniture Village employees about working as a Delivery Specialist at Furniture Village. Recently purchased pieces of furniture from FV and had them delivered to my new home. Staines Furniture Village experience. Written quotation upon request. 👍🏻. Promo Details. very happy with the product and the price. No one wants to know - emails ignored and phone calls get you nowhere. Good experience from Sale to install. Then got another another phone call say it was not loaded on van for delivery. G C Delivery. The support we had from Alex in Furniture Village in Southampton was amazing as the head office could not deliver our mattress to us over the weekends and Alex found a solution that suited our needs. Sean was professional, and friendly and I came away happy with my purchase. My Account. Furniture Village has 5 stars! Check out what 95,722 people have written so far, and share your own experience. Regard Barbara & James Bradberry. Date of experience: 25 May 2024 This store is huge!! with some fantastic furniture ideas and designs, We were served by Jamielee, now as far as salesmen are concerned Jamielee made all the difference to our sales experience, her approach was friendly and helpful, she didnt pressure us into a sale but insted supported us to make the best choices, she gave us ample time to decide and offered guidance on what would be best for . Recliners have fixed cushions which require smoothing and straightening regularly. I am very upset with the Leather Sofa I bought from Reading Furniture Village. Read reviews of Furniture Village, share your experience and resolve your issue. Item order arrived at 8am on the dot, delivery guys were excellent and friendly. At Furniture Village, you can find a wide range of quality furniture for your lounge, bedroom, dining room and kitchen. One lot of furniture delayed by a month dispite promise from sales staff that it would be in UK for delivery. Waited. Date of experience: April 05, 2024 Sean was absolutely fantastic in helping me get my new sofa. 1,230 reviews. the only negative is that the top drawer of the sideboard is loose and the instructions left do not instruct you on how to fix the problem. (10. 31 May. Date of experience: 21 May 2024. Furniture Village sofa delivery. When it comes to delivery, mapping out the route is crucial, which is where DispatchTrack enter the journey. A slight problem occurred on the final delivery but Karl at Telford store was very helpful and quick to get the matter resolved. They arrived (after being delayed of course which appears to be standard for them) with marks on and the wrong cushions. We went to the store they reassured us that delivery will be in 3 weeks. 70 per month (0% APR) Delivered in 14 days. Find out more. On second visit placed the order. from £69. Excellent delivery service. Thank you very much Shane and Rhian. Stay informed about your eagerly awaited furniture purchase without hassle. See all 72 locations. 23 Jul 2023. Two weeks ago the wooden leg on the castor split due to a defect in the wood. Do you agree with Furniture Village's TrustScore? Voice your opinion today and hear what 99,680 customers have already said. Would highly recommend. Furniture Village ranks 741st among Furniture sites. Eventually got a phone call saying it would be delivered on the 10th May. uk • 429K reviews Lack of communication from furniture Village. Their products are definitely higher standard than other stores and I appreciate non-pushy sales techniques. dfs. If you are not home at time of delivery, there will be a $99 2 days ago · Online Code. Email: online@furniturevillage. Frank Javier Mejia Building Furniture Stores. sophia roberts. Furniture village High Wycombe. Amazing experience at furniture… Amazing experience at furniture village. From some research, cheaper end of the market sofas are stuffed with 9:00am - 6:00pm. Write Your review. How can I get social with Furniture Village? Furniture Village official accounts on Facebook, Twitter, YouTube, Instagram, Pinterest, or Snapchat, will provide the same information as furniturevillage. Had two sofas delivered last week with marks on and wrong cushions. Opens at 9:00 AM (214) 391-0900. Please pass on our thanks to him for being the perfect salesman. 50 per month (0% APR) EXTRA £200 off. Availability was later than promised, and the message that we needed removal of our old suite got lost in the system. Date of experience: May 05, 2024. *Customer self-assembly may be necessary for some items including selected office furniture, wall hung mirrors, children's bedroom furniture and garden furniture. "Due to COVID-19, unexpected Furniture Village sofa delivery. from £116. After Sale Price £2195 Sale £1795 Final Reduction £1595. Website. 77 per month (0% APR) EXTRA £199 off. Cost 3K. We had seen bed settees in other shops, but at Furniture Village we found a realistically priced one that was easy to use, good quality and comfortable for regular use. DFS Furniture. Philippa Barber the Escalations Manager took on our case as we were very unhappy customers. Have high regard for Furniture Village and staff. Mattresses and headboards. 30am for browsing) Monday 27th May. Had a good chat with them when they’d finished about non furniture things and events! Good guys-if you ever buy from Furniture Village make sure you ask for these 2 to deliver to you! Date of experience: 18 Suggested companies. Thank you so much. 20 Year Structural Guarantee. Order Placed. Tell us how Furniture Village made you happy. If you’re not home, there will be a $99 fee applied to your order; Orders rescheduled within 24 hours of delivery will be charged a $49 rescheduling fee Furniture Village provided outstanding service and good value for money, from the moment we walked into the showroom at Stevenage to our new furniture being delivered to our house. | Back in 1989 two friends Ordered two sofas from Furniture Village, what a big mistake. Save £450. 1. Delivery men Sancho and Kyle were great… Delivery men Sancho and Kyle were great and folllowed up on a promise to call me when they had sorted out the incomplete order. Definitely would return whenever I need any item of furniture. Furniture Village | 23,027 followers on LinkedIn. we took delivery of our new large leather corner on 10/10/2024 . Was £1349 Sale £1049 Final Reduction £850. Own this business? Claim it. Delivery - Average. Swift and professional delivery service. Was genuinely impressed with the service from point of sale, to delivery to installation. FC Plymouth. Service 70. | Read 40,681-40,700 Reviews out of 90,776 Furniture Village has 5 stars! Check out what 99,680 people have written so far, and share your own experience. Helpful staff that didn't rush you or make you feel pressured into making a purchase. Completely avoid. Date of experience: May 25, 2024. I had stated my disappointment at waiting a month for dining chairs so obviously I wanted a longer delivery time. 82 per month (0% APR) If you simply can’t wait for that new bed, sofa or dining set, then you’ve come to the right place. “ Absolutely Shocking. Rate Furniture Village for value and service, and compare Furniture Village with other companies. See a Shop safe. Nigel took the time to show and demonstrate the function of the sofa I wanted . • iii. Really welcoming atmosphere with great customer service and fantastic deals. ordered in January received 11th May lots of delays but no information forthcoming from furniture village. we received a visit from Furniture Village 3 party warranty people who would only recognise the failing in one chair , this was unacceptable to us and the matter has been escalated to the ombudsman . So I absolutely will come to buy my best furnitures from Furniture Village. Very fast, efficient and friendly. Recycle your old furniture with. Minimum spend of £500. Discover a taster online and so much more in store. Expiry Date. When the delivery came on time I may add the lads that installed the table were great a credit to furniture village they described everything took all the rubbish, and were very polite. 7/10 for product 3/10 for shop staff honesty 10/10 Premier delivery serviceDelivered safely to the room of your choice and assembled by us if appropriate*. Mar 26, 2021 · Furniture Village in Slough- wonderful… Furniture Village in Slough- wonderful service. Call us. James and Andy were excellent in delivering and setting up the sofa and explaining the controls. Stuck now trying to find a resolution or a refund. Hi, I would highly recommend the service that I received from Furniture Village. I was looking to purchase a two seater reclining sofa and was guided to the appropriate area and left to browse at leisure. TEMPUR Original Elite Mattress. They were helpful, friendly and efficient, installing the suite and taking away the packaging. £10. Date of experience: 19 May 2024 I tried numerous times to ring the York branch, leaving endless voice messages asking if someone could call me back but no one ever did. Michael deserves a special mention as he was so helpful in n making suggestions and checking the support afforded by each one I tried. Sold me sofa in December 2023 with 8-10 weeks delivery timeline. GB. Fair play to the delivery guys who wrapped the sofas up as much as possible after i explained the situation but being told 1 thing and then told id lose the sofas if i didn’t get them delivered 2 months earlier is poor from furniture village. Received 2 emails that everything is well and our order is being made. Get a Free £100 Gift Card with Orders Over £800 - Furniture Village Voucher. At the most basic level, to move a sofa through a door you need to make sure the width of the sofa is less than the width of the doorway. He did very good job and I alway can get a good result to fix my new house furnitures problem, even he is day off (on phone). *0% APR Representative example: Cash price £2000. Safely delivered to your doorstep. Had a good chat with them when they’d finished about non furniture things and events! Good guys-if you ever buy from Furniture Village make sure you ask for these 2 to deliver to you! Date of experience: May May 25, 2013 · The sales man was friendly and very knowledgeable about the items we were looking for, also allowed us space to discuss our purchase. Useful. Ian at the Southampton store was very knowledgeable and helpful, and both delivery guys - Luke & Rich - were very efficient, tidy and helpful. Some self-assembly may be required. 00 %. Excellent workers, nothing was a problem. TEMPUR Holcot Ottoman Bed Frame. Leonardo Motta. Five stars for their A1 service. On the day of delivery, you will receive a call at least 30 minutes prior to your delivery arrival. 20 year Structural Guarantee. A tech was sent out to inspect. 30 June. Shaun and Andy delivered our suite from Furniture Village. from £71. They will ask you to sign it and they may also take photographs to accompany the paperwork. Authorised and regulated by the Financial Conduct Authority. We COVID-test our entire team, from consultants and cleaners to drivers, every week. Our sofa and chair was meant to be delivered in November only to be delivered in February. | Read 86,321-86,340 Reviews out of 88,415 If the furniture you order is bespoke, this will be indicated to you by one of our sales consultants at the time of purchase. She resolved our problems in a timely manner. 9 June. £25 off your next order with this Furniture Village sign up discount. The delivery team was also good as it delivered the items early in the morning so we could spend the day out. I started with Furniture Village in Hull and ended with it. Visit Website. Phone: 0800 804 8879. Date of experience: May 02, 2024 Furniture Village Reviews. Date of experience: 28 May 2024. In terms of merchandise, my perception of Furniture Village is that it has a good range of products at competitive prices for higher quality products. on sa ha qx ta hw es wu cz fr